Welcome to our help
page. We've listened to your feedback and have made
it easy to find the information you're looking for.
This page is broken down below into the following categories: Top
Questions Asked, Ordering, Shipping, Returns and Miscellaneous.
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| TOP
QUESTIONS ASKED |
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| What are your shipping fees? |
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| Order Total | Ground | 2nd Day | Next Day | | Delivery in 5-7 Business Days | Delivery in 2 Business Days | Delivery by Next Business Day | | 1 item | Free | $18.95 | $28.95 | | 2 items | Free | $20.95 | $30.95 | | 3 items | Free | $22.95 | $32.95 | | 4 items | Free | $24.95 | $34.95 | | 5+ items | Free | $26.95 | $36.95 |
We're also proud to offer international
shipping. Please click
here for our international shipping
rates. Remember, shipments outside of the U.S. may
be subject to import duties and taxes, which are
the responsibility of the recipient.
Since duties and taxes vary by country and by what
was ordered, we are not able to supply an estimated
cost. Please contact your customs office for more
information. |
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When will my order be shipped? When will it
arrive?
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If your order was placed Monday thru Thursday it will
be shipped the same day or the day after. If your order
was placed on Friday prior to 3:00pm PST, the order may
be shipped the same day, if not it will be shipped on
Monday. You will receive an e-mail confirmation once
your order has shipped. Prior to checking out, you will
see several estimated arrival dates, depending on the
type of shipping you select. |
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What's the status of my order? How do I track
my order?
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Once you have placed an order, you can check on its
status at any time. To track your order from this page, go
here. Once an order has shipped, you will
receive a shipment confirmation email that will contain
your tracking information. |
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Do you offer Gift Certificates?
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Yes, we do! Gift Certificates can be ordered in any
amount. They are sent via e-mail to any individual with
a valid e-mail address. The recipient of a Gift Certificate
will receive an e-mail with a Gift Certificate code redeemable
only on our website. Click
here for more information.. |
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| Will my credit card be charged immediately? |
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Will my credit card be charged immediately?
No. Your credit card will not be charged until your order is shipped. When
you enter your credit card information on the final review page, we'll
give you an order confirmation number. You will also immediately receive
an e-mail confirming that your order has been received. We will send
you another e-mail to notify you when your order has been shipped and
we've charged your credit card. |
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| ORDERING
QUESTIONS |
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| Do you offer Gift Certificates? |
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Yes, we do! Gift Certificates can be ordered in any
amount. They are sent via e-mail to any individual with
a valid e-mail address. The recipient of a Gift Certificate
will receive an e-mail with a Gift Certificate code redeemable
only on our website. Click
here for more information. |
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Why should I become a registered user?
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Being a registered user offers you faster checkout
since you won't have to re-enter your credit card or
shipping and billing information. When you place an order
that information will be filled in automatically. Also,
registering makes gift giving simple. Your family and
friends' information can be saved in your Address Book,
so you avoid typing in their information each time you
send a gift. Click
here to register now. |
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How do I change or cancel an order?
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To cancel an order you recently completed, simply go
to this page as
soon as possible, log in and then click "cancel order." If
for any reason you would like to change your order, please contact
customer service as soon as possible. We
will make every effort to accommodate your request. However,
because our system is designed to fulfill orders very
quickly, we cannot cancel or change an order once it
has entered the shipping process. |
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Why did you call or e-mail me to verify my
order?
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For your own security and protection, if in the normal
course
of fraud control we find something suspicious regarding your
order, we will call or e-mail you to verify your information. |
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What are my payment options?
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We accept Visa, Mastercard, American Express and PayPal. |
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| Are purchases on this website really tax free? |
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We currently only collect sales tax in California and New York. |
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| Is ordering over the internet secure? |
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Yes. Secure Socket Layer (SSL) encryption is used for
every transaction in order to ensure that your order
is secure. SSL encrypts the transmissions from our ecommerce
servers as well as your computer. SSL encryption works
by forming a matched pair with the transmission from
your computer transmission and our server, so that only
data to and from these sources can be valid. |
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| SHIPPING
QUESTIONS |
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| What are your shipping fees? |
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| Order Total | Ground | 2nd Day | Next Day | | Delivery in 5-7 Business Days | Delivery in 2 Business Days | Delivery by Next Business Day | | 1 item | Free | $18.95 | $28.95 | | 2 items | Free | $20.95 | $30.95 | | 3 items | Free | $22.95 | $32.95 | | 4 items | Free | $24.95 | $34.95 | | 5+ items | Free | $26.95 | $36.95 |
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| What's the status of my order? How do I track
my order? |
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Once you have placed an order, you can check on its
status at any time. To track your order from this page, go
here. Once an order has shipped, you will
receive a shipment confirmation email that will contain
your tracking information. |
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When will my order be shipped? When will it
arrive?
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If your order was placed Monday thru Thursday it will
be shipped the same day or the day after. If your order
was placed on Friday prior to 3:00pm PST, the order may
be shipped the same day, if not it will be shipped on
Monday. You will receive an e-mail confirmation once
your order has shipped. Prior to checking out, you will
see several estimated arrival dates, depending on the
NOTE: For consumer protection, all orders are subject for review. On occasion,
this may cause a slight delay in processing your order. Your patience is
greatly appreciated. |
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| How do I know that my order has been shipped? |
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When your order has been shipped, we will send you
another e-mail with your tracking number and a link to
where you can track it online. |
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What's the difference between "Order Date" and "Ship
Date"?
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On most websites, "Order Date" and "Ship Date" are
not the same. For example, if you place an order on Friday
at 11:00pm PST, your package will not ship until after
the weekend. When you place an order, you'll see an "Estimated
Ship Date" on the order page. If you opted for 2nd Day
Shipping, you will receive your package two days after
it ships. In some cases this does not necessarily mean
two days after you placed the order. Although most orders
are shipped the same or next day, please take weekends
and holidays into account when considering the shipping
date. |
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What countries do you ship to? What about duties?
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We're proud to offer international shipping. Please click
here for a list of countries we ship to & shipping rates. Remember, shipments outside of the U.S. may
be subject to import duties and taxes, which are
the responsibility of the recipient.
Since duties and taxes vary by country and by what
was ordered, we are not able to supply an estimated
cost. Please contact your customs office for more
information. |
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| Do you ship to PO boxes or APO/FPO addresses? |
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For security reasons, we do not currently ship to P.O.
boxes or APO/FPO addresses. |
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| If I send my package as a gift, will the recipient
receive the invoice? |
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Yes. If you would like us to remove the invoice from
the package, please send us an e-mail immediately after
your order is placed by using this
form |
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| RETURNS & EXCHANGES |
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| What is your return/exchange policy? |
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We guarantee our merchandise to be free of manufacturing
defects and will accept any defective item for refund
or exchange. Unwashed, unworn, unused or defective merchandise
may be returned within 21 days after purchase for an
exchange or refund. Merchandise received after 21 days will only be accepted at our discretion for an online store credit.
We will only refund shipping charges if we sent
the wrong item or the item sent was defective. If
you are making an exchange because you would like
a different size, style or color, you will be charged
for shipping on your exchange. The return/exchange
value is determined by the last retail price of the
item.
Please note: We do not accept returns on products that were not purchased
via this website.
Please use the most economical shipping method
for your return. Due to security constraints, we
cannot reimburse you for an amount greater than your
purchase amount.
Returns & Exchanges will only be accepted with
a completed return form. Log
into your account, click on "View Order" and
on the following page click on the "Return or Exchange
Items" link. Follow the easy steps, print the final
page and include it in your return box.
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Where do I ship my return or exchange?
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Returns and exchanges must be mailed to the address
on our return form. You must use our return form to properly
process your return/exchange. Go
here, log in, click on "View Order" and
on the following page click on the "Return or Exchange
Items" link. Follow the easy steps, print the final page
and include it in your return box. |
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How should I ship my return or exchange?
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Pack and seal your box securely, in the original package
if possible. To be properly processed, you return/exchange
must include a completed return form. Go
here, log in, click on "View Order" and
on the following page click on the "Return or Exchange
Items" link. Follow the easy steps, print the final page
and include it in your return box. You should ship your
return/exchange with a carrier who will provide your
package with a tracking number to ensure that your package
does not get lost. Packages must be returned prepaid.
We do not accept COD. |
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When will my credit card be refunded?
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Once your package has been received, your refund or
exchange will be processed within 7 business days.
If there is a refund due, a credit will be issued in
the original form of payment.
The credit may not show up until your credit card's
next monthly billing cycle. You will be notified
via email to the address listed on your order when
this transaction has taken place. Please note that
your banking institution may require additional days
to process and post this transaction to your account
once they have received the information from us. |
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| MISCELLANEOUS
QUESTIONS |
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Where can I find a store near me that carries
your products?
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Searching for a store near you that sells our products
is easy, just go to our store
locator page. |
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Can you tell me when new products or special
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Yes. Simply register with
us and you will be eligible to receive e-mail updates
on new products, sales, events and other special announcements. Click
here to get started. |
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What is the Address Book and how do I use
it?
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Registered users can store the addresses of their family
and friends online. When you want to send a gift, you
don't have to search for someone’s address...we'll
hold onto it for you! Go
here to update your address book. |
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Why can't I select the color/size combination
I want?
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It's possible that the color/size combination you want
is not in stock. For example, we may have your size in
stock but not the color. Or we may have the color, but
not your size. Check back in a few days, our inventory
is constantly being updated. |
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| What is the best way to care for my
Paige Premium Denim? |
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DO NOT dry clean! The best way to
care for your Paige Premium Denim is to wash your jeans
inside out in COLD water with non-bleach color-safe
detergent. Drying in a dryer is not recommended
as it may breakdown the elasticity of the fabric. Hang
drying is recommended. |
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| How do I keep my really dark and black denim
from fading? |
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DO NOT dry clean! Some fading will
occur over a long period of time in the wash ,
however the best way to keep your black or dark jeans
like new is to wash them inside out in cold
water and to use detergent specially design for
dark colored clothing. |
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Are the products on the website the same as
in the
stores? |
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Yes. Although our website may have a greater selection
than a store in your area, the products are the same.
To find a store in your area, click
here . |
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| I bought your product on eBay, is it authentic? |
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We have been getting lots of complaints from customers
who have purchased on eBay (or other auction/web sites)
in regards to counterfeit products. To be sure that you're
not buying a counterfeit product, we suggest you shop
on our website or from one of our authorized retailers. |
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| Is my personal and credit card information
safe on your website? |
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Yes. We've taken several steps to ensure all information
received from our online visitors is secure from unauthorized
access and use. All transactions are completed on a secure
server. In secure mode, your computer and our server
send data back and forth in an encrypted format. |
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| What is your privacy policy? |
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We will never share your e-mail address or personal
information with any third parties. Any information collected
on this website will be used for fraud control, order
verification or internal marketing purposes only. For
more details on our privacy policy, click
here. |
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